DSI: A deep makeover to better serve our clients
DS Institute reviewed and improved its service delivery approach following its clients’ recommendations.
After 10 years delivering services in emerging and developing countries, DSI undergo a critical review of its process and the way to better serve its clients. We are thankful to our key clients who accepted to provide recommendations to improve our service delivery. The implementation of these recommendations in 2018 resulted in a completely new face of DSI with a new core team and a redesigned website that you are going to discover now. DSI has officially opened five new country offices (Abidjan, Cotonou, Kigali, Tunis, Nay Pyi Daw) in addition to the headquarters in Canada. Also, to match its growing activities, DSI Canada has relocated to a bigger office in downtown Quebec City, and broaden its core team.